Shipping & returns
The details
Everything you need to know after adding to cart.
Shipping costs
Shipping costs:
- Free standard shipping on orders over $99 AUD, subject to change.
- $12.95 AUD standard shipping on orders under $99 AUD.
- Express shipping is available at a flat rate of $14.95 AUD.
Please note: Express shipping applies to transit time only once your order has been dispatched. All shipping fees are non-refundable.
Shipping protection: Added shipping protection is available at checkout at a flat rate of $4.95 AUD. When selected, this service provides coverage for orders that are lost, stolen, or damaged during transit, along with support for tracking delayed or missing parcels.
Order processing
Orders are processed on business days only, Monday to Friday, excluding public holidays.
- Orders placed on weekends or public holidays will be processed the next business day.
- All Australian orders are dispatched from Sydney.
- We are unable to deliver to P.O boxes.
During peak periods, promotions, or sale events, processing and delivery times may be longer than usual.
Delivery timeframes
Standard shipping: 3-5 business days after your order has been dispatched.
Express shipping: 1-3 business days after your order has been dispatched.
Delivery timeframes are estimates only. Once your order has been dispatched, it is in the hands of Australia Post and we are unable to expedite delivery.
Orders are delivered to the address provided at checkout. WHO IS BRAND is not responsible for delivery delays caused by third-party couriers, or for non-delivery or mis-delivery due to incorrect or incomplete address details provided at checkout.
Returns policy
We hope you love your WHO IS ELIJAH fragrance. If you change your mind, you are welcome to return your 50mL or 100mL fragrance within 14 days of purchase/delivery, subject to the following:
- For a refund, the fragrance must be unopened, unused and in its original, resaleable condition.
- For an exchange or store credit, the fragrance may be lightly sampled, provided the bottle and packaging are in good condition.
This policy applies to change-of-mind returns only and does not affect any rights you may have under the Australian Consumer Law or New Zealand Consumer Guarantees Act, including where a product is faulty or does not meet applicable consumer guarantees.
To return or exchange a product under our change-of-mind policy, the product must meet the conditions outlined above and you will need to provide valid proof of purchase.
If your product does not meet the change-of-mind return conditions, we may be unable to offer a refund, exchange or store credit.
Return shipping costs are the responsibility of the customer and are non-refundable.
Not eligible for return
The following items are not eligible for return or refund unless deemed faulty:
- 10ml products
- 30ml products
- Product sets or bundles
- Body mists
- Final sale items
If you purchased through a partnered retailer or location, any return must be made in accordance with the returns or cancellation policy of that retailer and cannot be directly returned to WHO IS BRAND.
Damaged or faulty items
Your purchase should arrive in perfect condition. If you believe your item is faulty or damaged on arrival, contact our customer care team with your full name, order number, a description of the issue, and clear photos or video of the fault.
Please do not dispose of the item until our team has had a chance to review it.