We offer free shipping for all orders over $70. 

For orders less than $70, shipping costs $10 (standard)


DISPATCH
We know you want your purchase as soon as possible, so we always strive to ship within 24 hours. Orders placed before 2pm AEST Monday – Friday will usually be shipped the same day. During major sale periods, dispatch may take an extra day or two.

DELIVERY
Orders are delivered from 8am–6pm, Monday to Friday. Please ensure that someone is available at your delivery address to sign for the delivery. If no one can sign for your delivery, a card will be left with details on where you can collect it (usually the closest Post Office).

Please note that once your order has left our warehouse, we are not able to update the shipping address.

DELAYS
While we always do our best to ensure speedy delivery, please bear in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, some orders may arrive outside of the carrier's estimated timeframe.

TRACKING YOUR ORDER
Once your package has left our warehouse, you'll receive an email with your tracking number. It can take up to 24 hours before the tracking number becomes active and shows transit information. If you do not receive your tracking details, please contact support for assistance.

All orders shipping to USA are dispatched from Los Angeles, CA. 

USA ORDERS:

We offer free shipping for all orders over $70.
For orders less than $70, shipping costs $10 (standard)

We offer free shipping for all orders over $70.

For orders less than $70, shipping costs $10 (standard)

Currently, we can only ship our products to addresses in Australia, New Zealand & USA  — but more locations will be coming soon.

Your purchase should arrive in perfect condition. If you have received an item that is damaged or faulty, please contact support within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

To ensure a risk free purchase for you, all 50ml and 100ml purchases come bundled with a 2ml tester to allow you to experience your new perfume before unwrapping the full-sized bottle. After trying out the tester, you can decide to keep your new fragrance or return the unopened full-size bottle for a refund or exchange. 

If you open the seal of the full-size bottle, unfortunately we cannot offer exchanges or refund for change-of-mind.

We do not offer change-of-mind returns or exchanges for our Discovery Set, 10ml bottles or Collective Set or candles (unless faulty). 

RETURNS: 
Please return your unopened 50ml or 100ml fragrance to our warehouse location in your country, and we will process your refund upon receiving.

Or if you would like to exchange for another perfume, we can do that too, please confirm your preferred choice. 

Please be mindful of any price differences in products that will either be refunded any less amounts or payment may be required for products of a higher price. 

AUSTRALIA:
WHO IS ELIJAH RETURNS
39/7-9 Production Road Taren Point NSW 2229

NEW ZEALAND:
WHO IS ELIJAH RETURNS 
Online Distribution
6 Caerphilly Place, Heathcote Christchurch 8022 New Zealand

USA: 
WHO IS ELIJAH RETURNS 
5007 NORTH FIGUEROA STREET LOS ANGELES California 90042 United States

If you've accidentally ordered the wrong perfume, please immediately contact support with your order number. Do it right away — once the shipping process has begun, we are unable to cancel or refund the order, and you will be responsible for return/replacement shipping costs. 

If you have received a product that isn't what you ordered, please take a photo of the item and contact support within 7 days of delivery.

In the extremely rare instance that you've had an allergic reaction to a product, discontinue use of the product immediately, take a photo of the reaction, and contact our support team.

Please ensure to read our full ingredient listing on each product page at the time of purchasing.

When receiving your fragrances, please refer to the ingredients listing o the packaging to ensure suitable for you skin. 

(Allergy-related returns must be less than 20% used to qualify for a refund.)