SHIPPING AND DELIVERY POLICY

SHIPPING COSTS:

  • Free standard shipping on orders over $99 AUD (subject to change)
  • $12.95 AUD standard shipping on orders under $99 AUD
  • Express shipping is available at a flat rate of $14.95 AUD

Please note:

  • Express shipping applies to transit time only once your order has been dispatched.
  • All shipping fees are non-refundable.

SHIPPING PROTECTION:
Added shipping protection is available at checkout at a flat rate of $4.95 AUD.

When selected, this service provides coverage for orders that are lost, stolen, or damaged during transit, along with support for tracking delayed or missing parcels. 

ORDER PROCESSING:
Orders are processed on business days only (Monday to Friday, excluding public holidays).

  • Orders placed on weekends or public holidays will be processed the next business day.
  • All Australian orders are dispatched from Sydney.
  • We are unable to deliver to P.O boxes. 

During peak periods, promotions or sale events, processing and delivery times may be longer than usual. We appreciate your patience during this time. 

SHIPPING TIMEFRAMES:

Standard Shipping:

3-5 business days after your order has been dispatched. 

Express Shipping:

1-3 business days after your order has been dispatched. 

Delivery timeframes are estimates only. Once your order has been dispatched, it is in the hands of Australia Post, and we are unable to expedite delivery.

DELIVERY RESPONSIBILITY:
Orders are delivered to the address provided at checkout. 

  • Once an order has been processed, address changes may not be possible.
  • WHO IS ELIJAH is not responsible for delivery delays caused by third-party couriers. 
  • We are not liable for non-delivery or mis-delivery due to incorrect or incomplete address details provided at checkout.